Frequently Asked Questions
Everything you need to know about shopping with Naivetu.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary based on destination but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my package in real-time?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Yes, Naivetu ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I contact customer support if I have an issue?
Our customer service team is available via email at [email protected] or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.